On a heavy day, who takes the work that's piling up is still decided by hand. Intradiem IO is about running that day differently.
Intradiem is Dynamic Workforce Orchestration. It runs on top of the ACD, WFM and case systems your teams already own, matches the next task to the best person for it, and fits coaching and breaks into the minutes as the day runs, across the contact center and the back office.
Where frontline operations goes next, in three moves: static to dynamic, siloed to shared, human to hybrid.
What's coming to Intradiem next.
See it match work, coaching and breaks across a full day.
How operations leaders put it to work.
Intradiem works across the ACD, WFM and case systems already in place, contact center and back office.
Yes, and online.
Register anyway and we'll send you the recording.
Leaders who run contact centers and back-office operations.
The agenda, with times, is published with the speaker list.
Online. Add it to your calendar.