INTRADIEM IOThursday, March 18, 2027 · Online

The frontline day is still run by hand.
It doesn't have to be.

It's 10:40. Volume's spiking, claims are backing up, and the plan built last week is already behind. Supervisors start moving people by hand. Coaching gets cancelled. Breaks land in the worst possible minutes. Intradiem IO is where we show that day running differently.

Starts in
days
hours
minutes
seconds
Before. Work piles up. One person carries it. Coaching gets skipped.
Free and online
Thu, Mar 18, 202711:00 AM CT · Online
Outlook, work or schoolDefaultOutlook desktop or Apple Calendar.icsGoogle CalendarOutlook.com, personal
It's free and online. Can't make the time? Register anyway and we'll send you the recording.

Intradiem is Dynamic Workforce Orchestration. It runs on top of the ACD, WFM and case systems you already own. It makes the split-second calls nobody can make fast enough by hand: the next task goes to the best person for it, and coaching and breaks fit into the minutes the day actually gives you. It works across the contact center and the back office.

When
Thursday, March 18, 2027
11:00 AM CT · 4:00 PM UK
Where
Online
Free
What you'll see

One session. Four parts.

01
01Keynote

Where operations goes next

admin console / rules / new rule
TriggerConditionActionSummary
Rule nameCalls in queueLess than 3Prompt activityOff-phone training
PreviousNext
Rule is liveFires on the next quiet interval
Illustrative

Three moves: static to dynamic, siloed to shared, human to hybrid.

02Keynote

The roadmap

a day in the life / timeline
8:00Start of shift
8:15Late start
10:00Low volume
10:45Break
12:00AHT assist
2:00Coaching
Late startAttendance management · WFM updated
Illustrative

What's coming to Intradiem next.

03Demo

A full day, start to finish

agent desktop / sales queue
Illustrative

Work matched, coaching delivered and breaks placed, all as the day runs.

04Conversation

Operations leaders in their own words

productivity reports / logged time trends
Active workActive non-workAwayIdle
Illustrative

How they put it to work and what changed.

Built for the leaders who run contact centers and back-office operations, and the workforce teams who run the day with them.
See it run

The product, in motion.

02
intradiem.com / dynamic workforce orchestration
2:00
Watch: two minutes on Dynamic Workforce OrchestrationIntradiem
supervisor / late start
Demo
The day timeline into a late start: the WFM "Late" segment is written back and the supervisor is emailedSupervisor view · 11 s
admin console / rule build
Demo
The rule-build wizard, through Submit, to "Rule is live"Admin console · 13 s
supervisor / coaching
Demo
Available To Coach on, the prompt lands, the session ends early, "Coaching 8:45" is written backSupervisor and agent · 12 s
Screens and clips from Intradiem's interactive demo. Values shown are illustrative.
How it fits

Runs on top of what you already own

03

Intradiem works across the ACD, WFM and case systems already in place, contact center and back office.

Contact centerBack office
No rip and replace.
Questions

Quick answers.

03
Is it free?

Yes, and online.

Can't make the time?

Register anyway and we'll send you the recording.

Who is it for?

Leaders who run contact centers and back-office operations.

How long is it?

The agenda, with times, is published with the speaker list.

Where?

Online. Add it to your calendar.

IOONE SESSION
Intradiem IO

Thursday, March 18, 2027. 11:00 AM CT.

Outlook, work or schoolDefaultOutlook desktop or Apple Calendar.icsGoogle CalendarOutlook.com, personal