INTRADIEM IOThursday, March 18, 2027 · Online

Dynamic Workforce Orchestration

On a heavy day, who takes the work that's piling up is still decided by hand. Intradiem IO is about running that day differently.

Starts in
days
hours
minutes
seconds
Before. Work piles up. One person carries it. Coaching gets skipped.
Free and online
Thu, Mar 18, 202711:00 AM CT · Online
Outlook, work or schoolDefaultOutlook desktop or Apple Calendar.icsGoogle CalendarOutlook.com, personal Registration opens soon
It's free and online. Can't make the time? Register anyway and we'll send you the recording.

Intradiem is Dynamic Workforce Orchestration. It runs on top of the ACD, WFM and case systems your teams already own, matches the next task to the best person for it, and fits coaching and breaks into the minutes as the day runs, across the contact center and the back office.

When
Thursday, March 18, 2027
11:00 AM CT
Where
Online
Free
What you'll see

One session. Four parts.

01
01Keynote

Vision and the climb

admin console / rules / new rule
TriggerConditionActionSummary
Rule nameCalls in queueLess than 3Prompt activityOff-phone training
PreviousNext
Rule is liveFires on the next quiet interval
Illustrative

Where frontline operations goes next, in three moves: static to dynamic, siloed to shared, human to hybrid.

02Keynote

The roadmap

a day in the life / timeline
8:00Start of shift
8:15Late start
10:00Low volume
10:45Break
12:00AHT assist
2:00Coaching
Late startAttendance management · WFM updated
Illustrative

What's coming to Intradiem next.

03Demo

Demos

agent desktop / sales queue
Illustrative

See it match work, coaching and breaks across a full day.

04Conversation

Customer stories

productivity reports / logged time trends
Active workActive non-workAwayIdle
Illustrative

How operations leaders put it to work.

Built for leaders who run contact centers and back-office operations.
See it run

The product, in motion.

02
intradiem.com / dynamic workforce orchestration
2:00
Watch: two minutes on Dynamic Workforce OrchestrationIntradiem
supervisor / late start
Demo
The day timeline into a late start: the WFM "Late" segment is written back and the supervisor is emailedSupervisor view · 11 s
admin console / rule build
Demo
The rule-build wizard, through Submit, to "Rule is live"Admin console · 13 s
supervisor / coaching
Demo
Available To Coach on, the prompt lands, the session ends early, "Coaching 8:45" is written backSupervisor and agent · 12 s
Screens and clips from Intradiem's interactive demo. Values shown are illustrative.
How it fits

Runs on top of what you already own

03

Intradiem works across the ACD, WFM and case systems already in place, contact center and back office.

Contact centerBack office
No rip and replace.
Questions

Quick answers.

03
Is it free?

Yes, and online.

Can't make the time?

Register anyway and we'll send you the recording.

Who is it for?

Leaders who run contact centers and back-office operations.

How long is it?

The agenda, with times, is published with the speaker list.

Where?

Online. Add it to your calendar.

IOONE SESSION
Intradiem IO

Thursday, March 18, 2027. 11:00 AM CT.

Registration opens soonOutlook, work or schoolDefaultOutlook desktop or Apple Calendar.icsGoogle CalendarOutlook.com, personal